Last Updated: January 20, 2025

TC Wellness Hub ("we," "our," or "us") and its member organizations are committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. Please read this policy carefully to understand our practices regarding your personal information.

1. Information We Collect

We may collect and process the following categories of information:

1.1 Personal Information:

• Name

• Email address

• Phone number

• Billing and shipping address

• Payment information

1.2 Non-Personal Information:

• IP address

• Browser type and version

• Operating system

• Website usage data (e.g., pages visited, time spent on site)

1.3 Information You Provide Voluntarily:

• When you contact us via email, forms, or phone

• When you register for an account

• When you sign up for newsletters or marketing communications

1.4 Messaging Privacy Policy

No mobile information will be shared with any third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with or obtained by any third parties.

If you wish to be removed from receiving future communications, you can opt out at any time by texting STOP or contacting us at team@tcwellnesshub.com

2. How We Use Your Information

We use your information for the following purposes:

• To provide and manage our services

• To process transactions and send order confirmations

• To improve our website and services

• To communicate with you about updates, promotions, and customer service

• To comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. However, we may share your information with:

• Service Providers: Third parties that perform services on our behalf (e.g., payment processors, delivery services).

• Legal Authorities: When required to comply with legal obligations or protect our rights.

• Member Organizations: Organizations within the TC Wellness Hub network for collaborative purposes.

• Business Transfers: In connection with a merger, sale, or acquisition of our business.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the information we hold about you.

• Correction: Request corrections to your personal information.

• Deletion: Request the deletion of your information (subject to legal and business obligations).

• Opt-Out: Unsubscribe from marketing communications.

To exercise your rights, please contact us at team@tcwellnesshub.com.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies help us:

• Remember your preferences

• Analyze site usage

• Personalize content and ads

You can manage cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of these third parties.

8. International Data Transfers

If you are accessing our services from outside [Your Country], your information may be transferred to, stored, and processed in a country where data protection laws may differ from your jurisdiction. By using our services, you consent to such transfers.

9. Updates to This Policy

We may update this Privacy Policy periodically. The "Effective Date" at the top indicates when the policy was last revised. Please review this policy regularly for changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:

TC Wellness Hub 801-150 Elgin St. (613) 902-1005 team@tcwellnesshub.com

Thank you for trusting TC Wellness Hub and its member organizations.